Privacy Policy

1. Who We Are

TradeConnect ("we," "us," or "our") is a home services marketplace based in North Carolina that connects homeowners with verified local trade professionals. Our website is located at superlative-puffpuff-0a46d1.netlify.app (and any future custom domain).

For questions about this Privacy Policy, contact us at: tradeconnectprivacy@gmail.com

2. Information We Collect

From Homeowners:

• Full name
• Email address
• Phone number
• ZIP code
• Job request details (trade needed, description, urgency)
• Saved pro preferences

From Trade Professionals:

• Company name and contact name
• Email address and phone number
• City, state, and service area
• Years in business and license number
• Business description and services offered
• Subscription and payment information (processed by Stripe)

Automatically collected:

• Browser type and device information
• IP address
• Pages visited and time spent on site
• Authentication session data (cookies)

3. How We Use Your Information

• To match homeowners with relevant local trade professionals
• To send job request notifications to trade pros via email and SMS
• To create and manage your account
• To process subscription payments for trade professionals
• To send account-related emails (login codes, confirmations, welcome messages)
• To improve the platform and troubleshoot issues
• To comply with legal obligations

4. Third-Party Services We Use

We share your data with the following trusted third-party services as necessary to operate TradeConnect:

• Supabase -- Authentication and account management. Privacy Policy
• Airtable -- Database storage for business records, job requests, and customer data. Privacy Policy
• Stripe -- Payment processing for pro subscriptions. We never store card details. Privacy Policy
• Twilio -- SMS lead notifications to trade professionals. Privacy Policy
• EmailJS -- Transactional email delivery (login codes, lead notifications). Privacy Policy
• Google Maps -- Location and map services. Privacy Policy
• Google Fonts -- Font delivery. Privacy Policy
• Netlify -- Website hosting and serverless functions. Privacy Policy

We do not sell your personal information to any third party.

5. Cookies

We use cookies and similar technologies to operate the site. These include:

• Authentication cookies -- Set by Supabase to keep you logged in securely.
• Preference cookies -- Set locally to remember things like saved pros before you log in.
• Third-party cookies -- Google Fonts and Google Maps may set their own cookies per Google's privacy policy.

By using TradeConnect, you consent to our use of cookies as described above. You can disable cookies in your browser settings, but some features may not work correctly.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you request account deletion, we will remove your personal data within 30 days, except where we are required to retain it for legal or business reasons.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access -- Request a copy of the data we hold about you.
• Correction -- Request that we correct inaccurate data.
• Deletion -- Request that we delete your personal data.
• Opt-out -- Unsubscribe from marketing emails at any time.

To exercise any of these rights, email us at tradeconnectprivacy@gmail.com.

8. California Residents (CCPA)

If you are a California resident, you have the right to know what personal information we collect, to request deletion of your data, and to opt out of the sale of your personal information. We do not sell personal information. To submit a request, contact tradeconnectprivacy@gmail.com.

9. Children's Privacy

TradeConnect is not directed at children. We do not knowingly collect personal information from anyone under the age of 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Security

We take reasonable technical and organizational measures to protect your personal information, including encrypted connections (HTTPS), secure authentication via Supabase, and server-side API key management through Netlify. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of TradeConnect after changes are posted constitutes acceptance of the updated policy.